FAQ

Getting started at WinPanda is quick and hassle-free. Simply visit our homepage and click the sign-up button. You'll need to provide basic details like your email, a username, and a password. Once registered, you'll automatically receive 10,000 Gold Coins and 1 Sweeps Coin as part of our no-purchase welcome bonus. To unlock the full package of 60,000 Gold Coins and 2 Sweeps Coins, complete your profile by verifying your email and phone number. This process ensures your account is secure and ready for play. Remember, you must be 18 or older and located in an eligible US state. If you encounter any issues, our support team is available 24/7 to assist.

Our no-purchase welcome bonus is designed to kick off your gaming journey without spending a dime. Upon signing up, you'll get 10,000 Gold Coins and 1 Sweeps Coin instantly. To claim the additional 50,000 Gold Coins and 1 more Sweeps Coin, head to your profile and complete the verification steps, including email and phone confirmation. This bonus has a 1x playthrough on Sweeps Coins, meaning you play through them once before they become redeemable. It's available to new players in eligible US states, and coins expire after 60 days of inactivity. No bonus codes are needed—it's all automatic for a seamless start.

WinPanda offers a variety of bonuses to keep the excitement going. Beyond the welcome package, check out our first purchase discount: for just $10, get 200,000 Gold Coins and 20 free Sweeps Coins—a great value compared to standard packages. Daily login rewards let you spin a wheel for variable Gold Coins and up to 1 Sweeps Coin each day. We also have a refer-a-friend program, earning you 1,000 Gold Coins and 10 Sweeps Coins when your referral signs up and makes a qualifying purchase. All Sweeps Coins come with a 1x playthrough requirement, and redemptions start at 100 Sweeps Coins (worth $100). Always review terms, as bonuses are for entertainment and never guarantee wins.

Since WinPanda is a sweepstakes casino, we don't handle traditional deposits—instead, you purchase Gold Coin packages that may include free Sweeps Coins as a bonus. Accepted payment methods include MasterCard and Visa, with transactions in USD. For example, our first purchase offer gives you 200,000 Gold Coins and 20 Sweeps Coins for $10. Purchases are secure and instant, processed through encrypted channels. There's no minimum deposit since it's optional, but remember, Gold Coins are for fun only, while Sweeps Coins can lead to redemptions. If you prefer not to purchase, use our mail-in request for up to 5 free Sweeps Coins per entry.

Redeming your Sweeps Coins for real prizes is straightforward once you've met the 1x playthrough. Accumulate at least 100 Sweeps Coins (equivalent to $100), then request redemption via your account dashboard. You'll need to complete KYC verification first, submitting ID and proof of address. Prizes are typically paid out via bank transfer or gift cards, with a daily max of $10,000 in most states (lower in New York and Florida at $5,000). Processing takes 3-10 business days. Note that Gold Coins can't be redeemed—they're purely for entertainment. Always play responsibly, and contact support if you have questions about your balance.

At WinPanda, wagering requirements are simple and player-friendly. All free Sweeps Coins come with a 1x playthrough, meaning you must play through the amount once on any eligible game before they become redeemable. For instance, if you receive 2 Sweeps Coins from the welcome bonus, wager them once, and any resulting balance (minus the original) can be redeemed. All games contribute equally, whether slots from Playson or table games from Evolution Gaming. This low requirement makes it easy to enjoy and potentially cash out. Keep in mind, requirements apply only to Sweeps Coins, not Gold Coins, and inactivity for 60 days forfeits your balance.

Absolutely, WinPanda is fully optimized for mobile play, so you can enjoy games on the go without downloading an app. Access our site via your smartphone or tablet's browser—it's compatible with iOS and Android devices. You'll have full access to our library, including slots from NetEnt and live dealer options from Evolution Gaming, plus bonuses and redemptions. The interface adjusts seamlessly for smaller screens, ensuring smooth navigation. For the best experience, use a stable Wi-Fi connection. If you run into any mobile-specific issues, our troubleshooting tips include clearing your cache or updating your browser.

WinPanda boasts a diverse selection of games from leading providers tailored for US players. Dive into slots from Big Time Gaming, Hacksaw Gaming, and Red Tiger Gaming, or try table classics like blackjack and roulette from NetEnt and Evolution Gaming. We also feature unique titles from providers like Kalamba Games and NoLimit City. With over 500 games, including live dealer options, there's something for everyone. All games are available in both Gold Coin and Sweeps Coin modes, ensuring fair play with certified RNGs. New titles are added regularly, so check back often for fresh excitement.

WinPanda operates under sweepstakes laws in the US, ensuring a legal and regulated environment for players in eligible states. We're not a traditional casino but a sweepstakes platform, compliant with federal and state regulations. This means no gambling license is required, but we adhere to strict standards for fairness and security. Games are audited for randomness, and we prioritize player protection. Available nationwide except in Washington, Idaho, Nevada, and Michigan, we maintain transparency through clear terms and conditions. For more on our operations, visit our about us page.

Our KYC process is essential for security and redemptions. When you're ready to redeem Sweeps Coins, upload a government-issued ID (like a driver's license) and proof of address (such as a utility bill). This typically takes 24-48 hours to verify. It's a one-time step to prevent fraud and ensure compliance. Start the process from your account settings. If documents are unclear, we'll guide you on resubmissions. Rest assured, all data is encrypted and handled confidentially. Completing KYC unlocks seamless redemptions, making your wins even more rewarding.

If you hit a snag, like a game not loading or login problems, try these steps first: clear your browser cache, restart your device, or switch to a different network. For persistent issues, our support team is ready via live chat or email. Common fixes include ensuring your browser is up to date or disabling VPNs, as they can interfere. We also recommend checking our help center for detailed guides. Most problems are resolved quickly, getting you back to the action in no time.

We take responsible gaming seriously at WinPanda. Set personal limits on playtime or purchases through your account dashboard. If needed, take a break with our self-exclusion options, ranging from 24 hours to permanent. We provide resources like links to national helplines (e.g., 1-800-GAMBLER) and tips for recognizing problem signs. Remember, sweepstakes play is for fun—never chase losses. Our team can assist with any concerns, promoting a safe environment for all.